AI agents and automation for billing and service operations
A complete portfolio of AI agents and automation to acquire, onboard, bill, serve and retain customers — across sales, service, finance and operations.
- Pre-built AI agents
- Workflow automation
- Real business impact
Your AI Workforce for the Entire Customer Lifecycle
A suite of specialised AI agents and automations that work together with your data, processes and teams to accelerate growth, improve service, reduce cost and protect revenue.
Specialised AI Agents
A portfolio of ready-to-use agents for sales, service, billing, support and revenue assurance.
Process Automation
Automate repetitive tasks, approvals, notifications and workflows.
Business Knowledge
Use your products, tariffs, policies and processes for accurate, context-aware responses.
Measurable Outcomes
Drive higher conversions, faster resolution, improved revenue and lower operating cost.
The NOVACE AI Agent Portfolio
A complete set of domain-trained agents for telecom, ITMS, digital products and service businesses.
Sales & Lead Agent
Engage prospects, qualify leads, check availability, create quotes and hand over to sales.
Onboarding Agent
Validate orders, run credit checks, set up services, activate subscriptions and send welcome flows.
Service & Support Agent
24/7 customer support: answer service questions, log and update tickets, check status and SLAs.
Billing & Payments Agent
Explain bills, check usage, handle payment queries, set up Direct Debit and manage payment plans.
Revenue Assurance Agent
Analyse usage, costs and billing, detect anomalies, margin leakage and rating issues.
Retention & Churn Agent
Monitor contract expiry, usage and satisfaction; trigger renewals, upsell and churn-prevention offers.
Quote & Proposal Agent
Generate accurate quotes and proposals using tariffs, bundles and commercial rules.
AI Advisor (Product Finder)
Help customers find the right broadband, mobile, VoIP or IT service with best price and terms.
Knowledge Agent (RAG)
Use your documentation, policies and FAQs to give accurate, up-to-date answers across all channels.
Workflow & Operations Agent
Automate internal tasks such as data imports, reconciliations, report generation and supplier updates.
How It Works
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Connect Your Data(products, tariffs, usage, policies)
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Configure AI Agents(select and tailor agents & rules)
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Automate Workflows(trigger, act, notify, escalate)
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Deploy Across Channels(web, portal, mobile, email, WhatsApp, voice)
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Measure & Optimise(track performance, accuracy and business ROI)
Key Capabilities
- Multi-agent framework with a unified knowledge base
- Natural, context-aware conversations (web, mobile, chat, voice)
- Workflow automation, triggers and business rules
- Integration with billing, CRM, ConnectWise, Sage, Xero, etc.
- Secure, auditable and role-based access
- Hosted or private deployment with enterprise controls
Real-World Use Cases
Telco & Connectivity
Broadband, mobile, VoIP and DID services
IT & Managed Services
Cloud, licences and professional services
Retail & Multi-Branch
Service sales, bookings and support
Digital Products & Subscriptions
Any metered, recurring or bundle-based services
Put AI to Work in Your Business
See how NOVACE’s AI agents and automation can improve sales, service, revenue and operational efficiency for your business.