Billing software for MSPs and IT managed service providers
NOVACE gives IT managed service providers one place to bill recurring services, metered cloud usage, licences and support time, then rebill supplier costs and see profit by customer.
Billing that matches how MSPs sell
An MSP invoice often combines fixed subscriptions, per-seat licences, metered cloud usage and project work, with costs arriving from several suppliers. NOVACE collects those supplier charges, allocates them to customers, sites and cost centres, and invoices them with your margins applied.
Because billing shares a platform with procurement, the service desk and finance, you can link services, assets, orders and support into a complete view of each customer.
ITMS billing capabilities
Recurring services
Bill service subscriptions, contract renewals and SLA-based charges.
Metered cloud usage
Collect supplier usage, for example from Microsoft, AWS and hosting providers, and automate customer billing.
Project and support time
Bill project work and support time alongside recurring services.
Cost allocation
Allocate charges by account, site, cost centre, service or custom rule.
Service desk and SLAs
Run incidents, requests and changes against SLA targets, with escalations.
PSA and accounting integrations
Integrate with ConnectWise, Sage, Xero and QuickBooks.
How it works
- Collect. Bring in supplier usage and costs
- Allocate. Map charges to customers, sites and cost centres
- Invoice. Combine recurring, metered and project charges on branded invoices
- Support. Give customers a white-label portal for services, invoices and tickets
- Analyse. Report profitability by customer, product, service and site
Who it is for
- Managed service providers
- Cloud and hosting providers
- Managed IT and licence resellers
- MSPs that also resell telecom or connectivity services
Frequently asked questions
What does ITMS billing mean?
ITMS billing means billing for IT managed services. It usually combines recurring service contracts, per-seat licences, metered cloud usage and support or project time, often with costs rebilled from several suppliers.
Does NOVACE integrate with ConnectWise?
Yes. ConnectWise is a supported integration, available as a premium integration option on some plans.
Can NOVACE bill cloud usage?
Yes. It collects supplier usage, for example from Microsoft, AWS and hosting providers, allocates it to sites and cost centres, and automates customer billing.
Can our customers see their own invoices and tickets?
Yes. The white-label portal gives customers access to their services, usage, invoices, payments and support tickets, including multi-site and cost centre access.
Can NOVACE suspend services for overdue accounts?
CreditSync AI can trigger or request approval for suspension and restoration of MSP services through supported integrations, with management sign-off available.